§ Answer · Language
Does an AI phone assistant understand Swiss German?
By default Auralinx works in German, French, Italian and English. Swiss German is available on request and is enabled for your business. How reliably a dialect is recognised depends on the region and the speaker, which is why we test it in the discovery call against real examples from your own calls.
Key facts
- German, French, Italian and English are standard on every plan.
- Swiss German is available on request and enabled deliberately.
- Over 100 further languages are included on the Professional plan at no extra cost.
- The assistant switches language automatically when the caller does.
Understanding versus speaking — what is the difference?
These are two separate abilities and they are often conflated. An assistant can understand Swiss German and reply in standard German — for many practices and businesses that is exactly the combination they want, because it feels natural without imitating a dialect that does not match the region.
How reliable is dialect recognition?
The honest answer: it varies. Swiss German is not one dialect, and speaking pace, region and background noise on the line all matter. Zurich and Bern varieties are generally recognised more reliably than pronounced Valais or Grisons ones.
So we test it before you commit. If recognition is not good enough for your callers, we configure standard German as the working language — your customers understand it perfectly well, and booking rates do not suffer.
What if someone calls in French or English?
The assistant switches automatically. Callers speak their own language without navigating a menu or pressing a key. For businesses in bilingual cantons, and for real estate or retail firms with international customers, this is often the real reason they buy.
Language support by plan
| Language | Understands | Speaks | Available on |
|---|---|---|---|
| Standard German | Yes | Yes | Starter and Professional |
| French | Yes | Yes | Starter and Professional |
| Italian | Yes | Yes | Starter and Professional |
| English | Yes | Yes | Starter and Professional |
| Swiss German | On request, varies by region | On request | Enabled on request |
| Over 100 further languages | Yes | Yes | Professional |
Related questions
Can the assistant reply in Swiss German?
On request, yes. Many businesses deliberately choose not to and have it reply in standard German, because a not-quite-right dialect is more noticeable than clean standard speech.
Does Swiss German cost extra?
No, it is enabled on request. Over 100 further languages are included on the Professional plan at no extra cost.
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