§ Answer · Setup
How do you set up an AI phone assistant, and how long does it take?
Setup runs in four steps: discovery, configuration, test operation and go-live. Auralinx handles the configuration; from you we need call forwarding, calendar access and a list of your most common requests. There is no setup fee, and the first 14 days are free.
Key facts
- Four steps: discovery, configuration, test, go-live.
- No setup fee. Configuration is included in the monthly price.
- Your existing phone number stays. You only set up call forwarding.
- 14 days live on your number, free, before you decide.
What do you need to provide?
Three things: call forwarding to the number we provide, access to your calendar or CRM, and a list of the requests that come up most often — including the answers your team gives today. We take care of the rest.
You also define when the assistant should transfer: to whom, in which cases and at what urgency. These handover rules are the most important part of the configuration.
Do I have to change my phone number?
No. Your number stays exactly as it is. You set up call forwarding with your provider — either fully, or only outside office hours, or after a set number of rings so your team still picks up first.
What happens during the trial?
The assistant runs live on your number for 14 days, fully configured. You listen through transcripts, correct wording and adjust handover rules. A card is required to activate the trial; you are only charged if you continue after day 14.
What if my software is not on the list?
We check it in the discovery call. The common calendar, CRM and shop systems are natively connected, and beyond those a lot can be handled through calendar standards or an API. If a connection is not possible, we say so before you commit.
The four steps to go-live
| Step | What happens | Who does what |
|---|---|---|
| 01 Discovery | A 30-minute conversation about your business, your call topics and your software | Together |
| 02 Configuration | Greeting, opening hours, handover rules and integrations are set up | Auralinx |
| 03 Test | The assistant runs live on your number; you review transcripts and correct | Together |
| 04 Go-live | Call forwarding active to the extent you want, ongoing reviews agreed | Together |
Related questions
Do I need technical knowledge?
No. We handle the configuration. What we need from you is knowledge of your workflows, not technical knowledge.
Can I adjust the assistant later?
Yes, at any time. The Professional plan includes monthly reviews and direct access to the co-founders.
Try it free for 14 days.
Fully configured, live on your number. No setup fee, cancel monthly.