Frequently asked questions about Auralinx

Where is my callers' data stored, and who has access?

All data is handled according to the highest European data protection standards and is fully GDPR-compliant. Calls, transcripts and appointment data are stored on certified servers inside the EU and never leave the EU. The data is encrypted during the call and while it sits on our servers, meaning unreadable to anyone who isn't specifically authorized.

Nobody at Auralinx listens in on individual conversations unless you explicitly give us permission (for example, to investigate something that went wrong). We don't sell, rent or share data with anyone, and your data is never used to train our AI.

How is my business legally protected, and what happens with deletion or access requests?

By using our service, a Data Processing Agreement (DPA) is automatically in place that ensures all data is handled according to the highest GDPR standards. You stay fully GDPR-compliant as the business owner, and we take responsibility for processing the data correctly.

Callers can ask to see their data or request deletion at any time. You let us know, and we take care of it within a few days. You can also set how long data is kept for your business, for example automatic deletion after 30, 60 or 90 days.

Which languages does Auralinx support?

Sophie speaks fluent German, French, Italian and English, plus 100+ additional languages. Swiss German is available on request. Your customers simply call in their native language and Sophie adapts automatically. Which languages are active for your business depends on the plan you choose.

Which software is Auralinx compatible with?

We connect natively to the common calendar, CRM and shop systems. If you use a specific platform, we'll go through it with you in the discovery call and tell you honestly whether a connection is possible.

Can Auralinx also send SMS and emails?

Yes, on the Professional plan Sophie communicates automatically with your customers via SMS and email. Appointment confirmations, reminders and follow-ups all run through the same assistant that handles the calls. Your customers get one consistent experience across every channel.

How do I see what Sophie did for me today?

Your personal dashboard gives you everything at a glance: the number of calls, a daily summary, and for each individual call the full transcript plus the action that was taken (appointment booked, callback noted, SMS or email sent, etc.).

When Sophie transfers a call to your team, she always starts with a short summary of what she's already discussed with the caller. So you step in seamlessly and never have to repeat questions.

What does the 14-day free trial include?

We set Sophie up for your business and run her live on your number for 14 days. A credit card is needed to activate the trial, but you're only charged if you decide to continue after day 14. No setup fee, no risk.

Is there a minimum contract term?

No, none. You can cancel monthly with 30 days notice. If Auralinx isn't the right fit for your business, you walk away, no questions asked.