§ Industry · Retail

An AI assistant,
that knows your customers.

Sophie Retail answers questions about orders, returns and stock in seconds — and forwards complex cases to your team with the full context.

Fast answers, no hold music.

Sophie taps into your shop and shipping system live, answers routine questions and frees up your customer service.

Inbound callMrs Bühler, customer

Live demo

Sophie taps into your shop and shipping system live, answers routine questions and frees up your customer service.

SophieHello, ModeShop, Sophie here. How can I help?
CallerHi, I placed an order yesterday — when is it being delivered?
SophieOf course. Can you tell me your order number or your email?
CallerOrder number 4587.
SophieYour order shipped this morning. Delivery tomorrow before noon.
CallerGreat, thanks.
SophieYou're welcome. I'm sending you the tracking number by SMS. Have a great day!

Repetitive requests disappear from the queue. Your team focuses on selling.

Sophie pulls the current status from your shop and sends the tracking number by SMS or email.

Sophie creates the return label and explains the process — no hotline call needed.

Sophie knows your inventory in real time and reliably says when an item is back in stock.

Sophie coordinates pickup times, says when the order is ready and sends pickup reminders.

Native integration with common shop systems, so Sophie always works on live data.

Complex cases hand over to your team with full context — no repeated questions.

We connect her to your shop, your helpdesk software and your tone of voice.